hg88 Platform Privacy Notice
This page describes what we collect when you use hg88 and how we keep that data protected. We operate our platform in jurisdictions where local law permits, and we comply with applicable data-protection regulations governing those regions. Our commitment to privacy underpins our operations; we collect only information necessary to verify your identity, process your payments, prevent fraud, and deliver our gaming services.
We recognize that your personal data—your name, email, payment details, account activity, and device information—is sensitive. Our privacy practices reflect this responsibility. We do not sell your data to third parties for marketing purposes. We do not use your information for purposes unrelated to account management, fraud prevention, legal compliance, or service delivery. We maintain standard encryption and access controls to protect your data from unauthorized disclosure.
This notice explains our data collection, use, retention, third-party sharing, your rights, and how to contact us with questions.
What we collect and why
We at hg88 collect several categories of information from you when you register, deposit funds, play our games, or contact our support team. Understanding what we gather helps you make informed decisions about your engagement with hg88.
Identity and account information: When you register for an hg88 account, we require your email address, full name, date of birth, phone number, and physical address. We collect this information to create and verify your account. We require this data to comply with Know Your Customer (KYC) regulations in supported jurisdictions and to prevent fraud, money laundering, and account takeover.
Government-issued identification: Our compliance process requires you to upload a photograph of a valid government ID (such as an Indonesian KTP, passport, or driver's license) and proof of residence (utility bill or official letter). We use this documentation to verify your identity against your submitted account information. We store copies of these documents in encrypted form on our secure servers to satisfy regulatory requirements and to maintain audit trails.
Payment information: When you deposit funds via our payment partners (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual accounts at mobile banking, local payment, online payment, e-wallet), we record your transaction details: the payment method used, the amount deposited, the timestamp, and confirmation status. We do not store your full payment card numbers or e-wallet credentials; our payment processors handle that sensitive data directly. We retain transaction records for accounting, regulatory compliance, and fraud detection.
Gaming activity: We record your gameplay on hg88. This includes games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live-dealer tables, sportsbook wagers, esports markets), your stakes, your outcomes, tournament participation, and your account balance. We use this data to calculate your payouts, track your tier status, prevent collusion or fraud, and improve our service.
Device and technical information: Our servers automatically log technical data about your device and connection: your IP address, device type, operating system, browser type, and connection timestamp. We use this information for security (detecting unusual access patterns, suspicious logins), fraud prevention, and service troubleshooting. Your IP address may reveal your approximate geographic location; we use this to ensure you are accessing hg88 from a jurisdiction where our services are legally available.
Data we collect on hg88
- Account registration: email, name, date of birth, phone, address
- Identity verification: government ID photo, proof of residence
- Payment transactions: method, amount, timestamp, confirmation status
- Gaming activity: game type, stakes, outcomes, tournament participation
- Device and technical: IP address, device type, OS, browser, connection logs
- Communications: support tickets, emails, chat transcripts
How we use and protect your information
We at hg88 use the information we collect for specific, lawful purposes. Our primary use is account management and service delivery. We need your identity information to verify that you are a real person, to prevent duplicate or fraudulent accounts, and to ensure that we return withdrawals to the legitimate account holder.
We use your payment information to process your deposits and withdrawals, reconcile your account balance, and maintain audit trails for our own internal accounting and regulatory compliance. We use your gaming activity data to calculate payouts, prevent fraud (such as collusion between accounts or use of bots), and track your account tier for tournament eligibility and limits.
We use your device and technical information for security. If we detect login attempts from unusual geographic locations, or rapid sequences of logins and logouts suggesting automated attack, we flag these events and may temporarily lock your account pending manual review. This protects you from account takeover and protects hg88 from fraud.
We use your communication data (support emails, chat messages) to resolve your issues, maintain service quality, and train our support team. We do not use your personal data for marketing purposes; we do not send you unsolicited promotional emails or sell your information to third-party advertisers. We may send you service-related emails (password reset, withdrawal confirmation, account verification status) because these are necessary for account management.
We protect your information through standard security practices. All data transmitted between your device and our servers is encrypted using TLS (Transport Layer Security) protocol. Your password is hashed and salted, never stored in plain text. Our servers are protected by firewalls, intrusion-detection systems, and regular security audits. Access to your data is restricted to authorized hg88 staff on a need-to-know basis. We maintain offsite encrypted backups to protect against data loss.
Third-party processors and data sharing
We at hg88 do not operate in complete isolation. We engage third-party service providers who process your data on our behalf. It is important you understand who these parties are and what data flows to them.
Payment processors: When you deposit or withdraw funds, your transaction information flows to our payment partners and their downstream processors. For e-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment), your transaction data passes through those providers' systems. For virtual-account deposits (online payment, e-wallet, mobile banking, local payment), your bank transfer information is processed by those banks and our banking partner. These third parties handle payment authorization and settlement. We share only the information necessary for them to process your transaction—typically your account reference, transaction amount, and confirmation hash.
Identity verification services: To verify your government-issued ID documentation, we may engage third-party identity-verification vendors. We send them copies of your ID documents and personal information; they perform document validation and liveness checks, then return a verification result to us. We do not grant these vendors permission to use your information for any purpose beyond identity verification.
Compliance and legal obligations: We may be required to disclose your information to regulatory authorities, law enforcement, or courts in response to lawful requests. For example, if a court issues a subpoena, or if a financial regulator in a jurisdiction where hg88 operates requests user data, we comply with such requests. We disclose only information that the requesting authority has explicitly asked for, and we typically notify you of such disclosures unless legally prohibited from doing so.
Service providers: We use cloud-hosting providers to store our servers and databases. These vendors have access to your data in encrypted form on our behalf. We maintain data-processing agreements with these vendors requiring them to protect your information and use it only for the purposes we specify.
We do not sell your data to marketers, brokers, or ad networks. We do not share your information with third parties for their own marketing purposes. Any third-party sharing we undertake is strictly limited to service delivery, compliance, or fraud prevention.
Your rights and data retention
We at hg88 recognize that you have rights over your personal data. Depending on your jurisdiction, you may have the right to request access to your information, to request corrections, or to request deletion. Our support team, reachable through the FAQ page or through your account dashboard, can assist with these requests.
Access and correction: You can log into your hg88 account at any time to view and update your profile information (email, phone number, address). If you believe information we hold about you is inaccurate, you can request correction through our support channel. Our team will verify your request and make appropriate updates.
Deletion and account closure: You may request account closure and deletion of your personal data, subject to legal limits. We must retain certain information—such as transaction records, identity documents, and account history—for regulatory compliance (typically five to seven years). We can delete or anonymize information that falls outside legal retention requirements. Upon closure, we will cease all marketing communications and delete non-essential data.
Data portability: Upon request, we can export your account data (transaction history, profile information) in a portable format. Contact our support team to request this export.
Our data retention policy balances your privacy with our legal obligations. We retain identity and payment information as long as your account remains active, plus five years after closure to satisfy regulatory and tax requirements. We retain gaming activity records for seven years to support audit and fraud investigation. We delete device logs and temporary technical data within days to weeks unless we have flagged your account for security review, in which case we retain logs for the duration of the investigation.
Cookies and tracking
We at hg88 use cookies—small data files stored on your device—to recognize you when you return to our site and to maintain your login session. Our cookies serve functional purposes: session management, security, and user preference storage. We do not use cookies for behavioral tracking or third-party advertising.
When you visit hg88, we set a session cookie that expires after a period of inactivity (typically a few hours). This cookie allows you to navigate between pages without re-entering your credentials. We may also set a persistent cookie if you select "remember me" on our login page; this cookie expires after a set period (typically 30 days) or when you manually log out.
You can control cookie handling through your browser settings. If you disable cookies, some functionality on hg88 may not work correctly (such as maintaining your login session). We recommend keeping cookies enabled for the full hg88 experience.
We do not use third-party tracking pixels, analytics scripts, or advertising cookies. We do not allow advertisers or social-media platforms to place tracking code on hg88. This protects your privacy and ensures your hg88 activity is not shared with ad networks.
Contact and updates
We at hg88 may update this privacy notice as our practices evolve or as regulations change. We will notify you of material changes through email or through a prominent notice on our site. Your continued use of hg88 after changes become effective means you accept the updated policy.
If you have questions about our privacy practices, or if you wish to exercise your rights (access, correction, deletion, data portability), contact our support team through the FAQ section or email us using the contact information in your account dashboard. Our support team responds to privacy inquiries in English within our standard processing window.
We take your privacy seriously. We are committed to being transparent about our data practices, to protecting your information through standard security measures, and to respecting your rights over your personal data.
Summary and commitment
We at hg88 operate with a privacy-first mindset. We collect only information necessary for account verification, payment processing, fraud prevention, and service delivery. We do not sell your data, do not use it for third-party marketing, and do not share it beyond what legal compliance requires.
We protect your information through encryption, access controls, secure backups, and regular security audits. We engage third-party processors (payment providers, identity-verification vendors, cloud hosts) under strict data-protection agreements. We respect your rights to access, correct, delete, and port your data.
By using hg88, you trust us with your personal information. We honor that trust through transparent practices, robust security, and respect for your privacy rights. If you have any concerns, contact our support team—we are available in English and ready to address your questions.